At FastTrack Motor Worx, we believe in honesty, accountability, and continuous improvement. In the past, we have encountered a few serious setbacks due to a technician’s negligence and lack of attention to detail. These issues were unacceptable and did not reflect the standards we aim to uphold.

After a thorough internal review, we identified that these failures stemmed from a lack of mental health support, which significantly affected the technician’s ability to maintain focus and precision. Since then, we have taken decisive steps to address this, ensuring the technician has undergone thorough analysis, retraining, and mental well-being support to prevent such issues from occurring again.

We fully understand that these past mistakes have impacted our reputation, and we do not take this lightly. Regaining trust is not something we expect overnight, but rather something we are committed to earning through consistent, high-quality service and total transparency with our customers.

All we ask for is the opportunity to prove ourselves once again. Your trust is invaluable to us, and we will continue working hard to deliver the reliable and professional service you deserve. If you have any concerns, we welcome open communication to show you firsthand the improvements we have made.

Due to GDPR reasons we cannot go into further detail but please rest assured, we have learnt from our wrongdoings and are putting in 200% effort to regain your trust.

— FastTrack Motor Worx