Privacy Policy

Privacy Policy

1. Introduction
FastTrack Motor Worx ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal data in compliance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller
FastTrack Motor Worx is the data controller responsible for your personal data. If you have any questions regarding this policy or your personal data, you can contact us at:

FastTrack Motor Worx
Dunton Street, South Wigston, Leicester, Leicestershire, LE18 4PU
enquiries@fasttrackmotorworx.co.uk
07535844188

3. Personal Data We Collect
We may collect and process the following types of personal data:

• Contact details (name, email, phone number, address)
• Vehicle information (make, model, registration number)
• Payment details (processed securely via third-party payment providers)
• Communication records (emails, messages, and call logs)
• Technical data (IP address, browser type, website usage data)

4. How We Use Your Data
We use your personal data for the following purposes:

• To provide vehicle maintenance and repair services
• To manage bookings, payments, and customer support
• To comply with legal and regulatory obligations
• To send service updates, reminders, and promotional offers (only with your consent)
• To improve our website and customer experience

5. Legal Basis for Processing
Under UK GDPR, we process personal data based on the following legal grounds:

• Contractual necessity – To fulfill a contract with you (e.g., servicing your vehicle)
• Legal obligation – To comply with legal or regulatory requirements
• Legitimate interests – To improve services, prevent fraud, or protect our business
• Consent – When you opt-in for marketing communications

6. Data Sharing and Third Parties
We may share your personal data with:

• Payment providers to process transactions securely
• Insurance or warranty companies for claims processing
• Legal and regulatory authorities where required by law
• Service partners or subcontractors when necessary for service fulfillment

7. Data Retention
We retain personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

8. Your Rights
Under the UK GDPR, you have the following rights:

• Access – Request a copy of your personal data
• Correction – Request corrections to inaccurate or incomplete data
• Deletion – Request deletion of your data where applicable
• Restriction – Request limited processing of your data
• Objection – Object to certain types of data processing
• Data portability – Request your data in a structured format
• Withdraw consent – Withdraw consent for marketing communications

To exercise any of these rights, please contact us at the details provided in Section 2.

9. Data Security
We implement security measures to protect your personal data from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure.

10. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the revised date.

11. Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us at:

FastTrack Motor Worx
Dunton Street, South Wigston, Leicester, Leicestershire, LE18 4PU
enquiries@fasttrackmotorworx.co.uk
07535844188