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Terms of Service

Last Updated: 29 July 2025

1. Business Information

  • Business Name: FastTrack Motor Worx
  • Owner: Jamie Neal
  • Registered Address: Dunton Street, Leicester, LE18 4PU, United Kingdom
  • Phone: 0333 358 2142
  • Email: service@fasttrackmotorworx.co.uk

Website: www.fasttrackmotorworx.co.uk

2. Service Overview

FastTrack Motor Worx is a UK-based mobile mechanic service providing vehicle repair and maintenance solutions for cars and vans. All work is carried out by qualified technicians in accordance with current industry standards.

3. Disclaimer

While every effort is made to diagnose and repair faults accurately, FastTrack Motor Worx accepts no liability for:

  • Pre-existing or unrelated faults not identified during service
  • Damage resulting from continued use of a faulty vehicle after inspection
  • Indirect or consequential loss, including missed appointments, downtime, or financial impact

Customers are responsible for ensuring vehicles are roadworthy and insured.

4. Call-Out & Labour Rates

🔧 Standard Customers

  • Call-out Fee: Â£30 within 7 miles of LE18 4PU
  • Outside Zone: Â£0.75 per mile
  • Labour Rate: Â£60 per hour

🚛 Fleet Customers (Pre-Approved Accounts Only)

  • Call-out Fee: Â£15 within 10 miles
  • Outside Zone: Â£0.55 per mile
  • Labour Rate: Â£60 per hour (discounted rates may apply under service contracts)

âš¡ Emergency or Out-of-Hours Jobs

(Weekdays after 6PM, weekends, bank holidays)

  • Call-out Fee: Â£50 within 7 miles
  • Outside Zone: Â£1.20 per mile
  • Labour Rate: Â£90 per hour

Out-of-hours rates apply from 6:00 PM to 8:00 AM weekdays and all day weekends/bank holidays.

5. Parts & Materials

  • All parts supplied by FastTrack Motor Worx are billed separately.
  • Parts remain our property until full payment is made.
  • If parts are specially ordered or high-value, a non-refundable deposit may be required.
  • If a customer supplies their own parts, we do not offer warranties on those parts or accept liability for related faults.

6. Deposits

  • Deposits may be required for major work or special-order components.
  • All deposits are non-refundable, unless we cancel the job for unforeseen reasons.
  • Proceeding with a booking and paying a deposit indicates full acceptance of these terms.

7. Booking, Cancellations & Payments

  • Bookings can be made via phone, email, WhatsApp, or the website.
  • Cancellations must be made at least 24 hours in advance or the call-out fee may be charged in full.
  • Payment is due immediately after job completion unless otherwise agreed.

Accepted methods:

  • Cash
  • Bank Transfer
  • Debit/Credit Card

Late payments may incur additional charges or result in refusal of future services.

8. Customer Responsibilities

  • Ensure the vehicle is parked in a safe and accessible location
  • Be present or have someone present during the service
  • Accurately describe the issue and provide all known history of the fault

Failure to comply may delay the job or limit our ability to guarantee results.

9. Refusal of Work

FastTrack Motor Worx reserves the right to decline service if:

  • The vehicle is unsafe
  • The environment is unsuitable (e.g. poor weather or space)
  • The customer is abusive, threatening, or refuses to comply with terms
  • The job poses legal or safety risks

10. Warranty & Limitations

  • A 30-day labour warranty applies to all work done (unless otherwise stated).
  • Manufacturer warranties apply on new parts supplied by us.
  • This does not apply if:
  • Customer supplies parts
  • Faults arise from incorrect use, third-party work, or vehicle abuse


We are not liable for delays caused by:

  • Parts availability
  • Weather
  • Traffic
  • Other events outside our control

11. Intellectual Property

All content on our website, including logos, images, written materials, and design, are the property of FastTrack Motor Worx and may not be used or reproduced without written permission.

12. Data Protection (GDPR Compliance)

  • We collect only the personal data needed to provide our service: name, contact info, vehicle details, service history.
  • Your data is stored securely and never shared with third parties unless legally required.
  • You may request access, correction, or deletion of your data at any time.

13. Amendments to Terms

These Terms of Service may be updated at any time. The latest version will always be available on our website. Continued use of our services confirms your agreement to any changes made.