Skip to main content

Privacy Notice

FastTrack Motor Worx
Owner: Jamie Neal
Email: service@fasttrackmotorworx.co.uk
Phone: 0333 358 2142
Website: www.fasttrackmotorworx.co.uk
Registered Location: Dunton Street, Leicester, LE18 4PU, United Kingdom

1. Introduction

FastTrack Motor Worx is committed to protecting your privacy and handling your personal information lawfully and transparently, in line with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.

This Privacy Notice outlines how we collect, use, store, and protect your data when you interact with our services — whether you're a one-off customer, a fleet client, or just browsing our website.

2. What Information We Collect

We may collect the following information when you contact or book with us:

  • Your full name
  • Phone number and/or email address
  • Vehicle details (make, model, registration, fault history)
  • Address/location for mobile call-outs
  • Payment or invoicing information (if relevant)
  • Communication history (emails, texts, call logs)
  • Business details if you are a fleet or commercial client

3. How We Use Your Data

We only use your data where it’s necessary to:

  • Provide mechanical services and respond to enquiries
  • Process payments, issue invoices, and manage bookings
  • Maintain service records for warranty, maintenance history, or insurance
  • Send important updates (e.g. appointment reminders, changes to terms)
  • Meet our legal and regulatory obligations
  • Improve the customer experience and support

We do not sell, rent, or trade your personal information.

4. Lawful Basis for Processing

We process your personal data based on one or more of the following legal grounds:

  • Contractual necessity: To carry out services you’ve booked
  • Legal obligation: For tax, invoicing, and record-keeping
  • Legitimate interests: For running and improving our business
  • Consent: For marketing (only if you’ve opted in)

5. How We Store and Protect Your Data

We store your information securely using password-protected systems and devices. Any paper-based documentation (e.g. job sheets or invoices) is stored safely and only accessible by authorised personnel.

We retain customer data for up to 7 years for legal, tax, and insurance purposes, after which it is securely destroyed or deleted.

6. Sharing Your Data

We may share your information only in the following cases:

  • With trusted third parties (like accountants or IT providers) under confidentiality agreements
  • With law enforcement or HMRC, if legally required
  • With parts suppliers or subcontractors where necessary to complete a job (e.g. ordering VIN-specific components)

We never sell or share your data for marketing purposes.

7. Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you
  • Request correction of incorrect or outdated info
  • Request deletion of your data (where legally allowed)
  • Object to how we process your data
  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact our info team:
📧 info@fasttrackmotorworx.co.uk

8. Cookies & Website Use

Our website may use cookies to improve user experience and monitor traffic. You can manage cookie preferences through your browser settings. Any analytics tools used do not store personal data that can identify you directly.

9. Updates to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be available on our website. We recommend reviewing it regularly to stay informed.

Last Updated: 29 July 2025